Customer Help
Our team is always here to assist
Common purchase queries answered
Orders and Shipping
A: For US customers, our minimum order quantity (MOQ) is 5MT. For customers in Europe, the Middle East, Asia, and Africa, the MOQ is 27MT (1×40′ Reefer Container)
- 1. Buyer requests a quote from us.
- 2. An official price quote is sent to the buyer.
- 3. Buyer accepts quote and trade terms, sends a purchase order (PO).
- 4. We will accept the purchase order send a contract / Proforma Invoice and payment instructions (PI) to the buyer.
- 5. Buyer makes payment as instructed.
- 6. We confirm payment and issue a payment receipt.
- 7. Packing starts
- 8. Goods are inspected and shipped.
- 9. Buyer receives shipping documents.
- 10. Buyer receives goods and sends a confirmation to us.
- The code date location varies depending on the product.
- Frozen chicken: the code date is printed on the box and back label of each product.
- The code date on the package is the last day that you should consume that Particular product.
- But, once a product is opened, the full contents of the package should be kept airtight in the refrigerator and consumed within 3 days, even if the code date on the package is later.
- The product can be frozen for up to 3 months, provided it is placed in the freezer before the expiration date on the package. Once thawed, the product should be used within 3 days.
Direct bank transfer:
A bank-to-bank transfer is arguably one of the most traditional forms of payment, especially for large sums of money across international borders, To Make your payment directly into our bank account, Details and instructions will be sent via email or text.
